We have collected answers to the most frequently asked questions for you to refer to. But if you do not find what you are looking for here, or need additional information, do not hesitate to contact us or give us a call at 877-866-0202.
Why does it say my statement is not available? — Your eStatement may not be available for you to view due to one of the following reasons:
If you feel you have received this message in error, please contact our Support Center at 630-892-0202 or firstname.lastname@example.org.
What if I have problems accessing my eStatement online? — Please contact us at 630-892-0202 or email@example.com.
How do I print my eStatement? — Click on the print/download icon located at the top of the eStatement. Select the Help tab for an explanation of all icons in the eStatement toolbar.
Is there a monthly fee to access eStatements? — The eStatement service is free.
My eStatement is hard to read. Can I change the size? — The eStatement can be enlarged to a full screen by clicking on the Zoom In icon located at the top of your eStatement. Select the Help tab for an explanation of all icons in the eStatement toolbar. The recommended resolution for viewing your eStatement is 1024 X 760 or higher.
How do I download my eStatement? — Click on the print/download icon located at the top of your eStatement. Select the Help tab for an explanation of all icons in the eStatement toolbar.
How can I add another account? — Click on the Add Account tab and select the account(s) you would like to add to the eStatement service.
How do I view and print a copy of a check? — For checks that have cleared your account within the last 90 days, click on the check number link in the statement and the check image will display. You can also search for a particular check number by clicking the Menu option, located in the upper right hand side of the screen. Choose Check Search. Enter the date, amount or serial number, and click Search. See the Help tab for more information.
If you need a copy of a check that cleared more than 90 days ago, please contact our Support Center at 630-892-0202 or firstname.lastname@example.org.
How will I be notified that a new eStatement is available for viewing? — When a new statement is available, we will send you an e-mail notification using the address tied to your Online Banking service. To view and/or download a PDF version of your eStatement, please log into your Online Banking account.
Why didn’t I receive an email notification that my eStatement was ready? — The e-mail address we have may be incorrect. Login to O2 Online Banking and submit the email address that you would like the notification to be delivered to. This can be done in the options tab.
Will I continue to receive my monthly statement in the mail? — When you elect to receive an eStatement, you will no longer receive a paper statement in the mail.
How do I cancel eStatement? — Click the Cancel Service tab in eStatements. Detailed instructions are provided for canceling this service.
I minimized the blue Search Box. How do I get it back? — Once the Search Box is minimized, it can be replaced by clicking on the Menu Option, located on the upper right hand side of the screen. Choose Accounts.