FAQs

We have collected answers to the most frequently asked questions for you to refer to. But if you do not find what you are looking for here, or need additional information, do not hesitate to contact us or give us a call at 877-866-0202.


FREQUENTLY ASKED QUESTIONS ABOUT TRUSTEER RAPPORT

What is Trusteer Rapport? –– Rapport is a security software application that provides online transaction protection and protection from online identity theft.

Is Trusteer Rapport free? –– Yes, there is no charge for the service.

How do I download Trusteer Rapport? –– Follow the system prompts, a reboot may be necessary.

Do I still need my antivirus installed if I have Trusteer Rapport? –– Yes. Trusteer Endpoint Protection does not replace your antivirus and is not an antivirus solution. It works differently and prevents attacks that your antivirus solution cannot detect or remove.

How exactly does Trusteer Rapport protect me? –– Rapport protects you against the following threats:

SECURITY GLOSSARY

Keylogging - A Keylogger is malicious software that resides unnoticed inside your computer. The keylogger records keystrokes (i.e. each time you type something on the keyboard) and then sends this information to the attacker. By grabbing your sign-in credentials and other sensitive information and sending them to the attacker, keyloggers enable the attacker to sign into your accounts. Rapport applies basic character replacement algorithm to prevent specific old banking malware from stealing login credentials.

Malicious Browser Add-ons (Windows only) - Browser add-ons (e.g. toolbars, BHOs, and plug-ins) can control everything that happens inside your browser. A malicious add-on is capable of reading sensitive information such as your sign-in credentials and passing them to the attacker. It can also generate transactions on your behalf, such as transferring money from your account to the attacker's account. Trusteer Rapport prevents unauthorized browser add-ons from reading sensitive information and tampering with your transactions.

Malicious Programs - (Windows only)A malicious program can connect to your browser and control everything that happens inside of it. Such a program is capable of reading sensitive information (such as your sign-in credentials) and passing them to the attacker. It can also generate transactions on your behalf, such as transferring money from your account to the attacker's account. Trusteer Rapport prevents programs from connecting to the browser, reading sensitive information and tampering with your transactions while you are logged into protected websites.

Screen Capture - This type of malware takes screen shots and sends them to the attacker. Screen shots can include your account details, balance, and even credentials if the website uses keypads in the login page. Trusteer Rapport prevents taking screen shots while you are connected to protected websites.

Session Hijacking - This type of malware steals your session parameters with a specific website and sends this information to the attacker. These session parameters can then be used by the attacker to take over your session with the website and to bypass the authentication process that is required to log into the website. Trusteer Rapport prevents access to session parameters while you are connected to protected websites.

Phishing - A Phishing attack is when the attacker builds a website that looks exactly like a website you know and trust (such as your bank's website). The attacker then tries to entice you to visit this website (such as by sending you a fraudulent email). When you arrive at the fraudulent website you mistakenly believe that this is the real website. As soon as you try to sign into this fraudulent website the attacker grabs your sign-in credentials and can then use them to sign into the genuine website on your behalf.
To protect you against Phishing attacks Trusteer Rapport learns the password (and sometimes even the username) you use with protected websites. Trusteer Rapport then warns you each time you use the password or the username on a different website. Using this warning you can immediately understand that you are on the wrong website and prevent the password from being submitted.

Pharming or DNS Spoofing - A Pharming or DNS Spoofing attack is when the attacker causes your computer to go to a fraudulent website each time you type a real website's address in the browser's address bar. The attack achieves this using various techniques such as infecting your computer with malware or by compromising servers in your ISP's network. Once you arrive at the fraudulent website and try to sign in, the attacker grabs your sign-in credentials and can now sign into the genuine website on your behalf. To protect you against Pharming attacks Trusteer Rapport verifies the IP address and the SSL certificate of the website each time you connect to a protected website. If the verification fails, Rapport terminates the connection and establishes a new connection to the real website.