FREQUENTLY ASKED QUESTIONS ABOUT MOBILE DEPOSIT
Can I make a Mobile Deposit using my green Mobile Banking App? — Yes. Deposits can be made through either the Mobile Banking or Mobile Deposit App. Existing Mobile Banking customers will automatically receive the Deposit option once they enroll in Mobile Deposit and can access the service through either App.
What exactly is O2 Mobile Deposit? — O2 Mobile Deposit is another innovative service that allows you to deposit a check to your Old Second checking, money market or savings account using a Web-enabled iPhone®, iPad®, Android™ or Windows® smartphone with a camera.
How do I change my O2 Mobile Deposit password using the blue Mobile Deposit app?
- Android™ Users — Access O2 Mobile Deposit, choose the phone's menu button and then choose Change Password.
- iPhone® Users — Access O2 Mobile Deposit, click on the lower case "i" located on the bottom right side of the screen and then choose Change Password.
- Windows® Users — Access O2 Mobile Deposit, click on the Settings icon located on the bottom right of the screen and then choose Change Password.
Why can't I see my deposit when I view it on Online Banking? — Deposits made through O2 Mobile Deposit will not appear online until the following business day.
How will I know if my mobile deposit was received, accepted for deposit and credited to my account?
— There are several ways that you will know that the deposit was received, approved and credited to your account.
- Via the O2 Mobile App you will receive confirmation that the bank received the transmission.
- Within a short time span after the bank receives the transmission, you will receive an email telling you that your deposit has been approved for processing. A transaction reference number will be provided. The email address the confirmation is sent to will be the email address provided at enrollment.
- O2 Online Banking, O2 Mobile Banking, O2 Text Banking or Infoline users will be able to view or confirm the deposit the next day after processing.
- Your next account statement will reflect the deposit.
Is O2 Mobile Deposit a service for personal accounts or business accounts? — O2 Mobile Deposit is a service that individuals with personal accounts or businesses that deposit low volumes of checks will find useful and convenient. Businesses that handle large volumes of checks should inquire about our Remote Deposit scanner products.
What type of Web-enabled mobile device can I use? — You will need to have a Web-enabled iPhone®, iPad®, Android™ or Windows® smartphone with a camera. This service is not currently available for Blackberry devices.
How do I get started? — Go to www.oldsecond.com. Complete and submit the O2 Mobile Deposit enrollment form. Once your enrollment form is received, you will receive an email with your assigned User ID and a separate email with your Temporary Password. Visit the Apple App store, Android™ Google Play store or Windows® store and download the free O2 Mobile Deposit app. Using your assigned Username and Temporary Password, you are ready to start using O2 Mobile Deposit. Existing Mobile Banking customers will automatically receive the "Deposit" option and can disregard the Mobile Deposit password information.
Will I be able to deposit through O2 Mobile Deposit from only one mobile device? — No. You can use any iPhone®, iPad®, Android™ or Windows® smartphone that has the O2 Mobile Deposit or O2 Mobile Banking app. Your Username and Password lets the bank identify you as an enrolled user, not the device.
What if I get a new phone? — Because the service is tied to a specific Username and Password, the only action you need to take when you purchase a new phone is to download the iPhone®, iPad®, Android™ or Windows® smartphone application.
What Old Second accounts can I deposit to? — Using O2 Mobile Deposit, you can also deposit to your Old Second checking, savings or money market accounts if you included these as deposit options on your enrollment form. If you want to add another account or a new account to your mobile deposit option, complete the O2 Mobile Deposit change form found at www.oldsecond.com.
What types of items can I deposit using O2 Mobile Deposit? — You can deposit any type of original negotiable check or money order drawn on a U.S. chartered bank that is payable in U.S. dollars. The check must be made payable to you or to one of the joint owners on the account if it is a personal account or made payable to the business if it is a business account. The checks can be drawn on personal, business or government accounts.
Can a two-party check be deposited using O2 Mobile Deposit? — No. Two-party checks (a check made payable to someone else and signed over to you) should not be deposited using Mobile Deposit.
Can I make a deposit with more than one check? — Each check must be deposited as a separate deposit transaction. You can, however, make multiple deposits as long as you do not exceed your daily dollar limit or monthly dollar and check limit.
Is there a dollar limit, or a limit to the number of checks that can be deposited through O2 Mobile Deposit?
Yes. There are daily and monthly limits.
- For Level 1 customers, the daily deposit limit is $2,000 with a monthly limit of $7,500 and 20 checks.
- For Level 2 customers, the daily deposit limit is $5,000 with a monthly limit of $10,000 and 40 checks.
What if I go over my daily or monthly deposit or transaction limit? — If you go over your transaction or deposit limit, the transaction may not be approved. You will receive the following error message: Deposit Limit has been exceeded. Please contact your financial institution.
Please call Old Second Customer Support if you have a question related to an error message. If a special circumstance causes you to exceed your limit and you are unable to make a deposit any other way, please contact us to see if you are eligible for a temporary limit change.
What does it cost to use the O2 Mobile Deposit Service? — At this time, the only charge for using the service is if you make a temporary request to increase the number of items you can deposit. You would then be charged a $1.00 per item fee in excess of 20 items per personal user or in excess of 40 items per business user. Excess item fees will be charged to your account at the time they are incurred. You could incur fees from your mobile/wireless service provider related to the use of O2 Mobile Deposit based on your specific calling plan.
What do I do with the checks that I deposit through O2 Mobile Deposit? — You should secure the check in a safe place and note on the check that it was part of a mobile deposit. The check should be kept for at least 60 days after you receive your email deposit confirmation. At that time, you should destroy the deposited check so that no one attempts to negotiate it in the future. Before destroying, verify on your account statement that the deposit was received and credited to your account.
How should checks deposited through O2 Mobile Deposit be endorsed? — The check should be signed (endorsed) by the payee writing FOR DEPOSIT ONLY under the endorsement.
When are the funds deposited through O2 Mobile Deposit available for withdrawal? — Old Second's standard funds availability policy applies to these deposits. Please contact us if you would like a copy of our Funds Availability Disclosure.
What if I entered the wrong amount on the electronic deposit ticket? — You will receive a confirmation that the deposit was received. Your email deposit confirmation will alert you that the electronic deposit ticket amount and the written amount of the check were different and what adjustment was made to the deposit. If you have any questions, call Old Second Customer Support at 630-966-2455 and refer to the transaction reference on the email confirmation.
What if I deposited the same check more than once? — If you attempt to deposit the same check twice at Old Second, the deposit will be declined and the transaction will not be processed. If the check has been deposited at another bank and we process the check, the check will be returned and charged back to your account and a return deposit check fee will apply.
What if a deposit that is made using O2 Mobile Deposit is declined? — Please call Old Second Customer Support at 630-966-2455 during normal business hours Monday through Friday from 8:30 AM to 5:00 PM.
What if I enroll and do not use the O2 Mobile Deposit service on a regular basis? — If the service is not used for 12 months, you will receive an email notice that your O2 Mobile Deposit service will be deactivated in 30 days if the service is not used within that time. To re-activate the service, please complete a new enrollment form at www.oldsecond.com.
How do I view my mobile deposit history and how long is the history available for viewing? — Deposits made using O2 Mobile Deposit can be viewed for five days after the deposit was processed by logging into the Mobile Deposit app and selecting Review on the first screen. Your deposit history is also available for viewing on O2 Online Banking.
Can I open a new account online and make my first deposit with a check through O2 Mobile Deposit? — Not at this time. An account cannot be opened using a check deposit from O2 Mobile Deposit. You can open an account online and make your initial deposit with a transfer from another O2 account, fund with a debit or credit card, mail, or drop a check off at an Old Second branch, or through PayPal. At this time, only personal accounts can be opened using Old Second online account.
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