FAQs

We have collected answers to the most frequently asked questions for you to refer to. But if you do not find what you are looking for here, or need additional information, do not hesitate to contact us or give us a call at 877-866-0202.


FREQUENTLY ASKED QUESTIONS ABOUT ESTATEMENTS

Why does it say my statement is not available? — Your eStatement may not be available for you to view due to one of the following reasons:

  • New Accounts – If you have just opened your account(s) with Old Second Bank, your account statement will not be available until your statement cycle date. For more information regarding your statement cycle date, please contact our Support Center at 630-892-0202 or supportcenter@oldsecond.com.
  • New Online Banking Service (Formally NetTeller) – If you just received your Online Banking login information today, your eStatement will not be available to you until the next business day. Please check back to view your account statements.
  • Business Cash Management Users – If you access Online Banking using Cash Management or Single Sign On password information, your Online Banking Administrator may not have given you rights to view statements online. Please contact your Online Banking Administrator if you believe you should have access to statements.

If you feel you have received this message in error, please contact our Support Center at 630- 892-0202 or supportcenter@oldsecond.com.

What if I have problems accessing my eStatement online? — Please contact us at 630-892-0202 or supportcenter@oldsecond.com.

How do I print my eStatement? — Click on the printer icon located at the top right corner of the eStatement. Select the Navigation Tab for an explanation of all icons in the eStatement toolbar.

Is there a monthly fee to access eStatements? — The eStatement service is free.

My eStatement is hard to read. Can I change the size? — The eStatement can be enlarged to a full screen by clicking on the Enlarge icon located at the top of your eStatement. Select the Navigation Tab for an explanation of all icons in the eStatement toolbar. The recommended resolution for viewing your eStatement is 1024 X 760 or higher.

How do I download my eStatement? — Click on the download icon located at the top of your eStatement. Select the Navigation Tab for an explanation of all icons in the eStatement toolbar.

How can I add another account? — Click on the Add Account tab and select the account(s) you would like to add to the eStatement service.

How do I view and print a copy of a check? — For checks that have cleared your account within the last 90 days, click on the check number link in the statement and the check image will display. You can also search for a particular check number by using the blue Search Box. Enter the check number, amount or date paid and click Search. See the Navigation Tab for more information.

If you need a copy of a check that cleared more than 90 days ago, please contact our Support Center at 630-892-0202 or supportcenter@oldsecond.com.

How will I be notified that a new eStatement is available for viewing? — When a new statement is available, we will send you an e-mail notification using the address tied to your Online Banking service. To view and/or download a PDF version of your eStatement, please log into your Online Banking account.

Why didn’t I receive an email notification that my eStatement was ready? — The e-mail address we have may be incorrect. Login to O2 Online Banking and submit the email address that you would like the notification to be delivered to. This can be done in the options tab.

Will I continue to receive my monthly statement in the mail? — When you elect to receive an eStatement, you will no longer receive a paper statement in the mail.

How do I cancel eStatement? — Click the Cancel Service tab in eStatements. Detailed instructions are provided for canceling this service.

I minimized the blue Search Box. How do I get it back? — Once the Search Box is minimized, it can be replaced by clicking on the paper icon button, located on the upper right hand side of the screen. See example below.

The Search Box can be minimized again by clicking on the minus sign, located in the upper right hand side of the Search Box.